Rights and Consumer Protection

What are your rights as a consumer? What does consumer protection mean? What options are available when a dispute cannot be resolved privately? Options range from out-of-court proceedings and dispute arbitration to criminal complaints and lawsuits

Personal matters in “Rights and Consumer Protection”

  • Arbitration need not be a detour in dispute resolution; rather, it can lead directly to a solution. Court proceedings are often time-consuming, expensive and stressful. Arbitration may avoid many of the risks and inconveniences of a court trial.
  • Here you will find information and points of contact for court proceedings, including assistance with the costs of the proceedings.
  • As a consumer, you want to take part in business transactions without endangering your health or your economic interests. Consumer protection shields you from dangers that you would not be able to detect yourself, such as food safety and product safety issues.