Declaration on Accessibility

This accessibility statement applies to the website content published at (Federal Portal).

The Federal Ministry of the Interior and Community (BMI) makes every effort to make the Federal Portal accessible in line with the Act on Equal Opportunities for Persons with Disabilities (Gesetz zur Gleichstellung von Menschen mit Behinderung, (BGG)) and the Ordinance on Accessible Information Technology (Barrierefreie-Informationstechnik-Verordnung, BITV 2.0).

What is the level of accessibility of this online service?

The Federal Portal is partially compatible with the requirements of the Ordinance on Accessible Information Technology.

This is based on a self-assessment carried out on 24 September 2020.

What areas of the website are not accessible?

Sub-areas that are not accessible:

1. Barriers: some graphics and objects do not have alternative text.

Description: The homepage in the “Initiatives, assistance and services” module does not include the information that it is a logo. The exact description of the logo is also missing in some places. If images do not load, in some cases the alternative text is cut off. The alternative text for images (teaser images and main images) on the website does not describe the image, but rather repeats the heading.

2. Barriers: in some cases, text is not sufficiently high-contrast.

Description: In some places (e.g. links to German Sign Language and simple German in the footer), the contrast with the hover and the focus is insufficient. In the main image, the contrast between the white lettering and the background image is insufficient in some places.

3. Barriers: in some cases, the zoom function is not able to enlarge text to 200 per cent while retaining the content.

Description: When enlarged to a size of 200 per cent or greater, portions of the text are cut off or overlap with one another.

4. Barriers: the links are not always informative.

Description: Links for downloads do not always contain all the necessary information.

5. Barriers: in some places, it is not easy to perceive where the focus is.

Description: On the search results page, there is no focus for the search fields “postcode” and “city”. There is no focus for the filter button for “postcode” and “city”. The focus is inadequate for the search button on the homepage. The focus of the icon for changing entries on the page with an overview of forms is inadequate. The focus for some links is inadequate.

6. Barriers: errors are difficult to perceive.

Description: On the feedback and support forms, error messages are marked in red but are not shown in text form below the element they refer to.

7. Barriers: HTML elements for headings and text are not adequately structured.

Description: In some cases, sections and highlighted text in the descriptions of services are not distinguished through appropriate elements. The flash message (status message) on the form uses custom elements. Suitable HTML elements are not used for headings or text.

8. Barriers: PDFs are not accessible.

Description: PDF files posted are not provided in an accessible version.

9. Barriers: tooltips are not read aloud.

Description: The content of tooltips on the pages with forms is not read aloud by the VoiceOver screen reader.

10. Barriers: status messages are not available to the screen reader.

Description: The pop-up at the start of the forms (“if you would like a user-friendlier form, please indicate this before filling in the form”) is not read aloud by the screen reader. If an error occurs and an error message (status message) appears on the form, only the OK button is read aloud to the user. The user does not know what they are saying OK to.

11. Barriers: keyboard operability has limitations.

Description: The pop-up at the start of the forms (“if you would like a user-friendlier form, please indicate this before filling in the form”) cannot be clicked on using the keyboard.

12. Barriers: syntax errors.

Description: The results of the W3C-HTML-validator are negative even after application of the WCAG parsing only bookmarklet. There are syntax errors.

The remedying of these known deficiencies is planned for 2021.

When was this accessibility statement last updated?

This statement was prepared on 8 December 2020.

Report web accessibility barriers. Information on accessibility

If you are aware of any additional shortcomings in the accessibility of the content of, please report them to us. To do so, please use the feedback form provided at

You can also contact us by post, phone or email at:

Federal Ministry of the Interior and Community
Bundesportalredaktion -
Alt Moabit 140
10557 Berlin
Phone: 03018 681-0
Fax: 03018 681-12926


If after you have informed the contacts listed above no satisfactory solution has been found, you can refer to the Arbitration Service set up in accordance with section 16 of the Act on Equal Opportunities for Persons with Disabilities. The task of the Arbitration Service is to provide support for out-of-court dispute resolution in cases of conflicts regarding accessibility between persons with disabilities and federal authorities. This is not a matter of determining a winner or a loser. Rather, the aim is, with the help of the Arbitration Service, to find a shared solution to the problem out of court. The arbitration proceedings are free of charge. The proceedings do not require that you have legal representation.Full information about arbitration proceedings is available on the website of the Arbitration Service. There you can read about how the arbitration process works and how you can apply for arbitration. You can also submit your application in simple German or in German Sign Language.

The Arbitration Service can be contacted at the following address:

Schlichtungsstelle nach dem Behindertengleichstellungsgesetz bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstraße 53
10117 Berlin
Phone:030 18 527-2805
Fax: 030 18 527-2901