Pick up your identity card Unfortunately this specification of service has not yet been completely translated.

You can usually collect your identity card 5 days after receiving the PIN letter with your personal identification number (PIN) in person or through an agent. The collection is made at the identity card authority, where the application was made. In addition to a transport PIN, the PIN letter contains an unlock number (PUK) and a lock password. The letter will be sent directly to your registration address. If you do not have a registration address in Germany, the PIN letter can also be sent to the responsible identity card authority. If you have indicated that the PIN letter should be sent to the relevant identity card authority, you will receive the PIN letter on the day of collection of the new IDENTITY card. If you have not received a PIN letter, you can usually collect your identity card approximately 4 weeks after the application has been submitted. In this case, a pick-up is only possible in person and not with the power of attorney for representation. If a person is commissioned to pick up, he or she must identify himself and present a written authorisation to collect with the following declaration: "Receive a PIN letter from the Bundesdruckerei". To collect your child's ID card, you only need the power of attorney if the child is already 16 years or older.

Your old identity card document In case of representation: Power of attorney for the collection of an identity card


Forms: none, if necessary loss notice for the old identity card Written form required: no, if necessary pick-up power Personal appearance necessary: no, representation possible

Preconditions
The new identity card is available for collection at the competent identity card authority.
You can collect your new identity card from the relevant identity card authority: Before the identity card can be collected in person, the Federal Printing Office sends a cover letter (PIN letter) with a so-called transport PIN and a blocking password to the applicant's home address. In exceptional cases, the PIN letter can be sent to the identity card authority. As a rule, the identity card can be collected 5 days after receipt of the PIN letter. If no PIN letter is sent to the applicant, the identity card can be collected approximately 4 weeks after the application for the identity card. To collect your identity card, you go to the identity card authority where you have applied for your identity card. If necessary, book an appointment. The new identity card will be handed over to you on presentation of your old identity card. If you want to keep the old IDENTITY card as a souvenir, the document can be revalued. If you have lost your old identity card in the meantime, fill in a loss report. You explain to the subject-processed man whether you have received the PIN letter and confirm this with a signature. If the PIN letter has been sent to the identity card authority, it will be handed over to you and you will confirm receipt with a signature. You will be informed about the online identification function of the identity card by the person working in the field. You have the option to assign a self-selected six-digit PIN and thus make the online identification function (online ID) immediately ready for use. You can also set the six-digit PIN yourself at any time with a suitable NFC-enabled smartphone as well as the PIN letter and the ID App2. If you have not received the PIN letter and it has not been sent to the identity card authority, you must - if you wish to receive the ID card - set a self-selected six-digit PIN and receive the blocking password from the authorities. Otherwise, a toll-free order for a complaint will be issued. Finally, you confirm receipt of the new identity card with your signature. An authorised person may be commissioned to collect the goods. The latter must identify itself and present a written authorisation for collection with the following declaration: "Receive a PIN letter from the Bundesdruckerei".

Responsible for the content
Senate Administration for Home Affairs and Sport Berlin

Ministry of Home Affairs and Europe Mecklenburg-Western Pomerania

Last update or date of publication
15.03.2021