Lost property, surrender
Unfortunately this specification of service has not yet been completely translated.

Wenn Sie etwas verloren haben, müssen Sie die Fundsache in der Regel persönlich beim Zentralen Fundbüro abholen. Anhängig von Große und Gewicht, kann eine Fundsache auch gegen Entrichtung einer Versandgebühr versendet werden.
If you have lost something, you usually have to collect it personally from the central lost property office. The lost property will be handed over to you against payment of a safekeeping fee.

  • Identity card, passport, residence permit (valid personal document)
  • Proof of ownership, e.g. sales contracts, boxes with stickers of the serial or IMEI number, for keys: duplicate key
  • If you lose a mobile phone, also: the IMEI or SIM card number (can be found in the purchase documents) Bringing the charging cable with you is not sufficient!
  • for collection by a third party: a power of attorney, a copy of the owner's ID, a valid ID document for the person collecting the goods
  • if necessary, the notification letter from the central lost property office in Hamburg.

Preconditions

Loss / missing of a thing / an item

Hints

The lost property will be handed over to you against payment of a safekeeping fee. In principle, lost property can be shipped within Germany. Please contact the central lost property office in Hamburg in advance.

In any case, please bring a valid ID document with you to pick up lost property. If you want to hire someone else to collect the goods, please give them a power of attorney. A copy of the authorizing person's ID and a valid ID document for the person collecting the goods are required.

In the case of lost and found items such as plastic bags, linen bags, paper bags, bags, rucksacks, scarves, gloves, glasses, umbrellas and clothing, we ask you to visit us personally, as these are "mass-produced items" and cannot always be processed individually for online lost property searches .

Purses, lost property with documents
If there are personal documents in the found objects, we will write to you personally as the presumed owner.

key
In the case of lost keys, we ask you to visit us personally, as you will have to present us with the same second key for proof of ownership.

Individual documents
These are forwarded to the issuing offices (other cities, consulates, banks, insurance companies, etc.) and are not available for collection from the central lost property office.

Cell phones, tablets, electrical devices
Even if your mobile phone is lost, we ask for your patience. If your mobile phone is found again, you will be informed by the central lost property office in Hamburg via your network operator (provider), provided there is still a SIM card in the mobile phone and the network operator can be seen.
When picking up an electrical device, we need proof of ownership on which the serial number or IMEI number can be seen (purchase contract, box, etc.)

Cycles
Inquiries for lost or stolen bicycles are only possible if the make, color and the frame number are known.
Please note that the police will hand over the bicycles at the earliest 10 weeks after they have been found. The police need this time to compare the bicycles found with the theft reports and, if necessary, to locate the owners.
If you need a certificate for your insurance, please note that a fee of EUR 10 must be paid for this. A personal appearance at the central lost property office in Hamburg is necessary. Please bring the police documents with you, they contain all the relevant data for issuing the insurance certificate.

Find lost items online
Found items can be searched for online, see Forms, Services & Links: Lost and Found Online.
Section 969 of the German Civil Code (BGB) - handover to the loser

Related Links

  • Lost property service Deutsche Bahn nationwide and S-Bahn
  • Central lost property office in Hamburg
  • Lost and found online
  • Hamburg lost and found office
  • Auctions of lost and found items
  • Lost property, delivery
  • By inquiring (in person, by e-mail or by telephone) or in writing from the central lost property office in Hamburg, you have learned that the missing item has been handed in to the central lost property office in Hamburg.
  • When you go to the central lost property office in Hamburg, you will be asked to describe the missing item and, if necessary, provide proof of ownership (purchase contract, serial numbers, etc.).
  • After submitting the proof and paying the safekeeping fee, you will receive your property back.

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