Lost property, delivery
Unfortunately this specification of service has not yet been completely translated.

You must hand in lost property immediately if the current value exceeds EUR 10. The lost property, the place and time it was found and (if requested) your personal details are recorded. In the event of a successful return, a finder's fee can be claimed. If you are interested, you can apply for a return claim after 6 months (§ 973 BGB).

The information on:
  • Location
  • Found time as well
  • the detailed description of the matter
  • Personal document


Found an item.


If you have found something, you can hand it in at the central lost property office during opening hours or at one of the Hamburg customer centers without an appointment.

Independent of the day and time, every Hamburg police station accepts lost property and forwards it to us as quickly as possible. A find notification is also included here. The lost property, the location and time of the find as well as your personal details are recorded. In the event of a successful return, a finder's fee can be claimed. If you are interested, you can apply for a return claim after 6 months (§ 973 BGB).

If you should find something in a subway or in a bus of the Hamburger Hochbahn (HHA), please hand it over to an employee of the HHA immediately. These lost and found items will also be passed on to us quickly.

Bicycles may only be accepted by the Hamburg Police Department
The police commissioners check whether the bicycles found have been reported as stolen. After the processing time (approx. 10 weeks), the police will hand over the bicycles to the central lost property office in Hamburg.

Animals may only be accepted from the Süderstraße animal shelter
Hamburger Tierschutzverein von 1841 eV Süderstraße 399
20504 Hamburg
Tel: 040 - 21 11 06 11
Internet: www.hamburger-tierschutzverein.de

Finder's reward / reimbursement of expenses are of a private law nature and must be reported independently to the loser / owner. According to § 971 BGB, the finder's fee is depending on the value of the item: 5% up to EUR 500 and 3% from EUR 500.

If the lost property is not picked up by the loser / owner, you can assert the right of ownership for yourself within a further month after the retention period of up to 6 months has expired. Please note that there is a fee to be paid.

The acquisition of property after the retention period has expired is excluded in the following cases :
The legislature has made deviating regulations in § 978 BGB, Paragraph 2, for finds in business premises or means of transport of public authorities (police, district offices, customer centers, specialist offices, etc.) and transport companies (underground trains and buses). Here, the finder receives half of the legal finder's fee for items worth at least 50 EUR.

The acquisition of property or the claim to a finder's fee for found objects in private business premises (e.g. savings banks, banks, theaters, exhibition rooms, department stores, restaurants and other rooms accessible to a larger audience, as well as taxis) is only possible if a written waiver by the business owner is available .

According to the case law, in these cases the "finder" is not to be regarded as a finder, but only as a discoverer.

§§ 965 ff. German Civil Code (BGB)

Related Links

  • Lost property service Deutsche Bahn nationwide and S-Bahn
  • Central lost property office in Hamburg
  • Lost and found online
  • Hamburg lost and found office
  • Auctions of lost and found items
  • Lost property, surrender
If you find something you have lost, you must hand it in.
Fill out a lost property report at the Hamburg police station.
No lost property report is filled out in the central lost property office in Hamburg. All data will be recorded with you on site and a corresponding letter will be handed out for any claims.

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