Driver's license, driver card, company card and workshop card replacement after theft or loss

If the driver, company or workshop card is lost or stolen, you must apply for a new card.
The following applies to the driver card:
A maximum of fifteen calendar days may be driven without the driver card, during this period a manual printout must be made from the tachograph card device. The driver card must be re-applied for immediately.

Please take the following documents for the driver card with you to the appointment:
  • an identity card or passport with the driver's current registration certificate
  • a biometric passport photo 35 x 45 millimeters
  • EU driving license with cards
  • report to the police in the event of theft (attention: in the event of theft abroad, the report must be submitted by a sworn translator)
  • in the event of loss, an affidavit stating the loss
  • the appointment confirmation


The application to the Landesbetrieb Verkehr (LBV) is only possible if the driver and the company have their main residence in Hamburg.

The following applies to the driver card:
The application must only be submitted in person.

If the driver card and workshop card are lost:
An affidavit must be submitted, this is subject to a fee. In the event of theft, the police must be reported.


The application can only be made at the driving license offices LBV-Mitte and LBV-Nord.

Appointment booking
Appointments are booked via the LBV. Proceed as follows here:
1. Visit the website for booking appointments (see link below) and select the driver card service under the driver's license service group.
2. Use the location selection to display appointments at a specific location.
3. After selecting the location, use the calendar displayed to select a free appointment (date and time).
4. Now enter your name and your e-mail address for booking.
5. You will receive an email. Please confirm the appointment.

Please bring the appointment confirmation that you will receive with you to the appointment.

Related Links

  • Driver's license, exchange (Landesbetrieb Verkehr)
  • LBV-Mobil
  • LBV appointment bookings
  • State Office for Transport (contact details)

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