Driving license, passenger transport, replacement after loss or theft

Drivers who use their vehicle for the commercial transport of people bear a great deal of responsibility for their passengers and their documents.
If you are in possession of a passenger transport ticket, you must always carry it with you and, if you lose it, arrange for a replacement immediately.

The following documents must be available for the application:
  • a valid identity card or passport with a current registration certificate
  • the EU driving license
  • in the event of theft, the theft notification
  • the appointment confirmation


The application can only be submitted personally to the LBV if the owner has his main residence in Hamburg.


Only the driving license offices LBV-Mitte and LBV-Nord are responsible for the application.

Appointment booking
Appointments are booked via the LBV. Proceed as follows here:
1. Visit the website to book an appointment (see link below) and select the service group driver's license the service driver's license for passenger transport .
3. Use the location selection to display appointments at a specific location.
4. After selecting the location, use the calendar displayed to select a free appointment (date and time).
5. Now enter your name and email address for booking.
6. You will receive an email. Please confirm the appointment.

Please bring the appointment confirmation that you will receive with you to the appointment.

Related Links

  • Landesbetrieb Verkehr - Further information on passenger transport
  • LBV appointment bookings
  • State Office for Transport (contact details)

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