ID card, status query
Unfortunately this specification of service has not yet been completely translated.

You can use the online service application status ID card / passport in the Hamburg Serviceportal to inquire whether the ID card or passport you have applied for is ready to be picked up. For this you need the serial number, which you can find on your collection slip. The pick-up slip will be given to you when you apply at the customer center.

Important note about the identity card:
Before you pick up your identity card, please pay attention to the information under -National identity cards, pick up-.

  • Pick-up slip


For the online query:
  • Serial number is available.
  • Registration in the Hamburg Serviceportal is not required for the online service application status ID card / passport.

For telephone inquiries in the customer center (KUZ):

  • Surname
  • Date of birth


If you no longer have the collection slip with the serial number, you can call the telephone number provided to inquire whether the identity card / passport you have applied for is ready for collection.

You can find out the contact details of your customer center by entering the street of the customer center. Since this search function is unfortunately not available for the customer center in Meiendorf, please use the corresponding link if necessary.

Identity Card Act (PAuswG)

Related Links

  • ID cards, as electronic proof of identity
  • ID cards, pick up
  • HamburgService - check your ID / passport application status online
  • Authorization to collect your ID card / passport
  • Customer centers Hamburg - overview
Online query via the Hamburg service portal or
Call the customer center where you applied for the identity card / passport.

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