pick up passport
Unfortunately this specification of service has not yet been completely translated.

Ihr neuer Reisepass liegt abholbereit im Kundenzentrum. Sie können ihn persönlich oder mit Abholvollmacht in Vertretung abholen.
You can collect your passport in person or through an authorized person. Collection can only take place at the customer center where the application was made.
If a person is commissioned to collect, they must identify themselves and present written authorization for collection. You can find a sample collection authorization as a link under the additional information.
  • Your old passport, if available
  • Collection slip (received when applying for the document)
  • In the case of representation: Authorization to collect


The new passport is ready for collection at the customer center.


Information about the online ID function can be found in the brochure available in the customer center or in the ID card portal (see link "ID card portal").

  • § 6 Passport Act (PassG)

Related Links

  • Office for migration
  • Federal Ministry of the Interior and Homeland - sample photo board (external link)
  • Federal Foreign Office - travel and safety information United States (USA)
  • Children's passport
  • Identity card portal
  • Make an appointment online, all customer centers
  • HamburgService - check your ID / passport application status online
  • Authorization to collect your ID card / passport
  • Customer centers Hamburg - overview
  • Federal Ministry of the Interior - Information on the new German passport from 01.03.2017
  • Travel and safety information (Federal Foreign Office)
Please check in advance whether your ID document is ready to be picked up (see link "Checking the processing status of your ID card or passport").

You can collect your new passport from the relevant customer center:
  • You go to the customer center where you applied for the passport to collect your passport. Please book an appointment for this.
  • You will be given a new passport if you present your old passport. If you want to keep the old passport as a souvenir, the document can be returned to you validated.
  • If you have lost your old passport in the meantime, fill out a notification of loss.
  • Finally, confirm receipt of the new passport with your signature.

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