Identity card / passport, pick up
Unfortunately this specification of service has not yet been completely translated.

The ID card can only be picked up in the customer center in which it was requested.

It is possible to authorize a third person to collect the goods. You can find a sample collection authorization as a link under the additional information.

All persons over the age of 16 automatically receive a letter with a blocking code for their ID card. People under the age of 16 will not receive a letter with a lock code. Subsequent activation (from 16 years of age) is only possible in person at the customer center on presentation of ID. However, the letter with the lock code will only be sent afterwards (to the reporting address).
  • Collection slip (every customer receives when applying)
  • if available, old personal documents and passports (including children's passports)
  • if applicable, the completed and signed power of attorney
    (the authorized person has to identify himself!)


Before the ID card can be picked up in person, Bundesdruckerei sends a letter with a so-called transport PIN code and a blocking password to the home address. Be sure to keep this letter.
When picking up the identity card, receipt of the letter must then be confirmed with a signature.

The passport can be picked up immediately after receipt of the document at the passport authority.


Information about the online identification function can be found in the brochure available in the customer center or at .

Identity Card Act (PAuswG), Passport Act (PassG)

Related Links

  • Office for migration
  • Identity card portal
  • Make an appointment online, all customer centers
  • HamburgService - check your ID / passport application status online
  • Query the processing status of your ID card or passport
  • Authorization to collect your ID card / passport
  • Customer centers Hamburg - overview
Speak to the customer center where you applied for your identity card.
Please check in advance whether your ID is ready to be picked up (see link -query processing status of your ID or passport-).

Note: You can find the contact details by entering the street of the customer center.

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