Electronic proof of identity; Blocking Unfortunately this specification of service has not yet been completely translated.
In the event of theft or loss of identity card, it is recommended that the online identification function be immediately blocked in order to prevent misuse of the document. The blocking takes place in person via the identity card authority or by telephone via the blocking hotline and is initiated immediately. At the same time, the identity card authority informs the police of the loss of the identity card. Important: The personal lock password is required to call the lock hotline (as reported in the PIN letter). If this is not the case, the blocking password can be obtained from the identity card authority in which the identity card has been applied for. For this, personal appearance and proof of identity are necessary.
German within the meaning of Article 116 (1) of the Basic Law (GG) Registered in the municipality with main residence
All questions about the new identity card will continue to be answered from Monday to Friday from 7:00 a.m. to 8:00 p.m. by the Citizens Service of the Federal Ministry of the Interior on the toll number 0180-1-33 33 3 3. As of January 1, 2014, the online IDENTIFICATION function of the new identity card can no longer be accepted there. Information on the new identity card can be found on the identity card portal of the Federal Ministry of the Interior.