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Lodging a complaint against financial service providers

If you are having problems with a bank, insurance company or other financial service provider, you can lodge a complaint with the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht).

Unfortunately this specification of service has not yet been completely translated.

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Information about the service depends on the selected region. You can change the region. In most cases, you can specify your place of residence or select the place where you want to use the service.