Have you forgotten or lost the PIN number for your electronic ID card or for your eID card or would you like to reset the PIN number in general? Find out more here.

From 21.02.2024, you will not need an appointment for this request at the BürgerServiceCenter Mitte and BürgerServiceCenter-Nord. You can do this without an appointment during the opening hours of the express counters (please note the different opening hours at BSC-Mitte and BSC-Nord).

Important: You still need an appointment for this request at the BürgerServiceCenter Stresemannstraße

Unfortunately this specification of service has not yet been completely translated.