Distance/off-premises selling: information to be given to customers in advance, confirmation of the contract in writing, withdrawal from a contract, delivering of the goods, other specific obligations

Information about Rights & Duties of #Consumer protection

Information about Rights & Duties

Distance/off-premises selling: information to be given to customers in advance, confirmation of the contract in writing, withdrawal from a contract, delivering of the goods, other specific obligations

Consumer contracts and guarantees

When you sign contracts with consumers, you need to respect EU and national fairness and transparency requirements, and make sure your contracts don't include unfair terms. Find out how to ensure your business is consumer law ready.

Contracts with consumersOpens in new window

Check your after-sale responsibilities for consumer contracts and obligations to your customers, such as the 14-day cooling-off period when selling online, off-premises or at a distance. Read about the legal guarantees and warranties in each EU country.

Consumer guaranteesOpens in new window

In some cases, you may be considered liable for defective products that you sell. Make sure you know to report a product you sell if you think it may be defective. You can also search for unsafe products in the RAPEX database.

Defective productsOpens in new window

Further information

The Your Europe Portal provides comprehensive information for citizens and businesses.

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Responsible for the content
Your Europe Portal (European Commission)

Last update or date of publication
27.05.2020