Information about Rights & Duties
- Defective products: consumer rights and guarantees, after-sale responsibilities, means of redress for an injured party
- Distance/off-premises selling: informing consumers, contractzs and withdrawal, delivery of goods
- Commercial practices, including consumer rights and guarantees when selling goods and services
- Rules and obligations regarding the processing of personal data
Frequently used services
- Complain to the Federal Network Agency about postal and parcel service providers
- Submitting complaints and inquiries in the area of telecommunications
- Report radio interference
- Report undesirable effects and damage to health with cosmetics
- Request consultation procedure for novel foods
- Lodging a complaint against financial service providers
- Kinder und Jugendliche in einer Not- und Konfliktlage Beratung