Emergencies

# Assistance for victims

Anyone can find themselves in an emergency situation or become the victim of violence. Here you will find an overview of what services you can turn to in different kinds of emergencies and what assistance and counselling you can access.

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Frequently used services

If you would like information about your future pension entitlements and your pension start date, you can request this informally at any time.

From your 27th birthday onwards, you will receive annual pension information from your pension insurance provider if you have paid contributions for a total of at least 5 years. You can also request the pension information informally at any time.

Victims of the SED dictatorship are entitled to a monthly victim's pension of up to 250 euros on application under certain conditions.

Persons who:

  • have suffered a total of at least 180 days of deprivation of liberty in violation of the rule of law,
  • there are no grounds for exclusion (violation of the principles of humanity or the rule of law, position seriously abused for one's own benefit or to the detriment of others, have significantly promoted the system of the time in the accession area or sentenced to a prison sentence of at least three years for an intentional crime, provided that the decision is contained in information from the Federal Central Register),
  • are particularly affected by their economic situation.

Some municipalities offer citizens who are dependent on state social benefits, for example, a special pass to take advantage of discounts.

If you have lost your job in the mining industry, you can receive a miners' compensation benefit (Knappschaftsausgleichsleistung, KAL) under certain conditions.

Lost property in bus & streetcar

If you have lost or left something on the streetcar or bus, please contact the BSAG lost and found office at telephone (0421) 55 96 75 75 or e-mail mailto:fundbuero@bsag.de .

Lost property on the train

If you have lost or left something in a train or station, please contact Deutsche Bahn at

https://www.bahn.de/p/view/service/fundservice.shtml .

The senior citizens' pass is intended to make it easier for older people to maintain contact with their peers and to participate in social life.
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