# Consumer protection
As a consumer, you want to take part in business transactions without endangering your health or your economic interests. Consumer protection shields you from dangers that you would not be able to detect yourself, such as food safety and product safety issues.
To ServicesInformation about Rights & Duties
- Consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensation
- Safety and security of consumer products
- Buying goods, digital content or services (including financial services) from another Member State, online or in person
- Holding a bank account in another Member State
- Payments, including credit transfers, delays in cross-border payments
- Renting a motor vehicle
- Exercising data subjects rights in relation to the protection of personal data
In the event of an emergency, you can be issued with an emergency travel document by the border authorities (Federal Police) before you travel, provided that you are a national of Germany or another EU Member State or have a secure residence status.
If you want to enter Germany for a longer stay, you have to apply for a national visa.
If you live abroad, you can apply for your German passport at a German diplomatic representation abroad.
If you cannot reach an agreement in a dispute with a postal company, the Federal Network Agency can mediate under certain conditions.
In the event of fundamental problems with postal or parcel delivery, you can complain to the Federal Network Agency.
You can apply online for information about yourself from the Central Vehicle Register at the Federal Motor Transport Authority.
If you want to complain about a provider for violating the provisions of the Geoblocking Regulation, you can file a complaint with the Federal Network Agency.
Assistance
These Assistance Services support you in exercising your rights and fulfilling your duties in the European internal market.