In case of basic problems with mail or parcel delivery, you can complain to Bundesnetzagentur.If you would like to know what information about you is stored in the Central Register of Foreigners, you can obtain information under certain conditions. German citizens are not stored in the Central Register of Foreigners.If you would like to know what personal data is stored about you, you can make use of your right to information and request a comprehensive inspection of your data.As a customer of an Internet, mobile or fixed network provider, you can find out about your rights and submit inquiries and complaints to the Federal Network Agency.Sie möchten Zugang zu amtlichen Informationen einer Bundesbehörde erhalten? Dann können Sie einen Antrag nach dem Informationsfreiheitsgesetz stellen.If you would like to know whether the Stasi files contain information about you, you can apply for access to the files.If you have a dispute with your telecommunications provider, you can contact the Federal Network Agency's Telecommunications Arbitration Board under certain conditions. It can help to settle the dispute without having to go to court.
These Assistance Services support you in exercising your rights and fulfilling your duties in the European internal market.
Contact point for online dispute resolution. Your national contact point for disputes with a company in another country of the EU.The European Consumer Centre (ECC) Germany is your contact point if you have any questions about your rights in Europe or have a dispute with a company based in another EU country, Iceland or Norway. We will help all consumers free of charge.