# Court proceedings, criminal complaints and lawsuits
Here you will find information and points of contact for court proceedings, including assistance with the costs of the proceedings.To Services
Information about Rights & Duties
If you cannot reach an agreement in a dispute with a postal company, the Federal Network Agency can mediate under certain conditions.
In the event of fundamental problems with postal or parcel delivery, you can complain to the Federal Network Agency.
If you are in dispute with your telecommunications provider, you can, under certain conditions, contact the Telecommunications Consumer Arbitration Board of the Federal Network Agency. It can help to settle the dispute without having to go to court.
As a transport company operating long-distance or local public transport, you can, under certain conditions, be reimbursed in advance for part of the fare for the free transport of severely disabled persons and their accompanying persons.
If you, as a transport company, demonstrably transport severely disabled persons and their accompanying persons free of charge in long-distance public transport, you can, under certain conditions, be reimbursed for the loss of fare.
These Assistance Services support you in exercising your rights and fulfilling your duties in the European internal market.