Consumer Protection
# Court proceedings, criminal complaints and lawsuits
Here you will find information and points of contact for court proceedings, including assistance with the costs of the proceedings.
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Frequently used services
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Assistance
These Assistance Services support you in exercising your rights and fulfilling your duties in the European internal market.
Contact point for online dispute resolution. Your national contact point for disputes with a company in another country of the EU.The European Consumer Centre (ECC) Germany is your contact point if you have any questions about your rights in Europe or have a dispute with a company based in another EU country, Iceland or Norway. We will help all consumers free of charge.