Online dispute resolution (ODR)
There are recognised conciliation bodies throughout the majority of Europe (with Iceland being the only exception), which help consumers and companies to settle their disputes neutrally, quickly, competently, and often free of charge.
If the agreement was concluded via the internet, consumers may use the European Online Dispute Resolution Platform to contact the correct conciliation body.
The platform offers centralised access to all recognised conciliation bodies in Europe, and is particularly useful if the company is located in another European country. The correct conciliation body can usually be found in the country in which the company is located. The integrated translation tool on the platform can help bridge language barriers.
The European Consumer Centre for Germany is the national contact point for the European Online Dispute Resolution Platform and supports consumers in identifying the relevant conciliation body in another EU country, Iceland, Liechtenstein or Norway.
Consumers are reluctant to go to court, especially for small disputes.
This is where conciliation bodies can help.
The ECC will help you to locate the correct conciliation body in another country of the EU, Iceland, Liechtenstein or Norway.
The European Online Dispute Resolution Platform offers centralised access to all conciliation bodies throughout Europe. The national contact point supports customers who wish to bring a case against an online trader in another country of the EU.
Dispute resolution bodies across Europe help consumers experiencing problems with companies. Here you can find an overview of the European Consumer Centre for Germany with all conciliation bodies in Europe.
Say you have a dispute with a trader from Germany. Here you can find an overview of conciliation bodies by industry. Their procedures are fast and generally free of charge for consumers.
Dispute settlement mechanisms are voluntary for companies. For traders, however, there are a number of advantages to participating in conciliation. Companies are required to provide information about conciliation on their websites.
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