Consumer Protection

# Out-of-court proceedings and dispute arbitration

Arbitration need not be a detour in dispute resolution; rather, it can lead directly to a solution. Court proceedings are often time-consuming, expensive and stressful. Arbitration may avoid many of the risks and inconveniences of a court trial.

To Services
Assistance These Assistance Services support you in exercising your rights and fulfilling your duties in the European internal market.
Contact point for online dispute resolution. Your national contact point for disputes with a company in another country of the EU.The European Consumer Centre (ECC) Germany is your contact point if you have any questions about your rights in Europe or have a dispute with a company based in another EU country, Iceland or Norway. We will help all consumers free of charge.