Online dispute resolution (ODR)

Have you experienced problems with a company in another country of the EU? With the help of a conciliation body, disputes between consumers and companies can be settled amicably, quickly, and often free of charge. In addition to information on the functioning of the dispute settlement mechanism via the online dispute resolution platform, you can also find detailed information on conciliation bodies in Germany and dispute settlement facilities in Europe.

There are recognised conciliation bodiesOpens in new window  throughout the majority of Europe (with Iceland being the only exception), which help consumers and companies to settle their disputes neutrally, quickly, competently, and often free of charge.

If the agreement was concluded via the internet, consumers may use the European Online Dispute Resolution PlatformOpens in new window to contact the correct conciliation body.

The platform offers centralised access to all recognised conciliation bodies in Europe, and is particularly useful if the company is located in another European country. The correct conciliation body can usually be found in the country in which the company is located. The integrated translation tool on the platform can help bridge language barriers.

The European Consumer Centre for Germany is the national contact point for the European Online Dispute Resolution Platform and supports consumers in identifying the relevant conciliation body in another EU country, Iceland, Liechtenstein or Norway.

Dispute settlement mechanism Opens in new window

Consumers are reluctant to go to court, especially for small disputes.
This is where conciliation bodies can help.
The ECC will help you to locate the correct conciliation body in another country of the EU, Iceland, Liechtenstein or Norway.

European Online Dispute Resolution Platform Opens in new window

The European Online Dispute Resolution Platform offers centralised access to all conciliation bodies throughout Europe. The national contact point supports customers who wish to bring a case against an online trader in another country of the EU.

Conciliation bodies in EuropeOpens in new window

Dispute resolution bodies across Europe help consumers experiencing problems with companies. Here you can find an overview of the European Consumer Centre for Germany with all conciliation bodies in Europe.

Conciliation bodies in Germany Opens in new window

Say you have a dispute with a trader from Germany. Here you can find an overview of conciliation bodies by industry. Their procedures are fast and generally free of charge for consumers.

Conciliation and companies Opens in new window

Dispute settlement mechanisms are voluntary for companies. For traders, however, there are a number of advantages to participating in conciliation. Companies are required to provide information about conciliation on their websites.

Free of charge
none
Inquiries will be answered within 10 working days.

Available language: English

Zentrum für Europäischen Verbraucherschutz e. V.
+49 7851 991-4860
+49 7851 991-4811
https://www.cec-zev.eu/de/ Opens in new window
odr@evz.de
info@cec-zev.eu

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Online dispute resolution (ODR)

Last update or date of publication
14.02.2020