In the case of delays of 60 minutes or more, 25% of the fare paid will be refunded for single or outward and return journeys and 50% for delays of 120 minutes or more. In the case of outward and return journeys, if only one journey was delayed, compensation shall be paid on half the fare paid.
Season tickets (weekly and monthly tickets, monthly tickets in subscription) will be refunded on a flat-rate basis per delay, but not more than 25% of the total value of the season ticket. The refund will be made after the expiry of the validity of the season ticket.
The minimum compensation amount is 4 euros.
In the event of an expected delay of more than 60 minutes at the destination, the traveller may withdraw from his planned journey or cancel the journey on the way and return to his departure station if, for example.B an important date can no longer be met by the delay. In these cases (cancellation or cancellation of the trip) the full fare will be refunded.
In the event of delays of more than 20 minutes, the traveller may use other long-distance trains that are not subject to reservation if he first pays the difference to the local transport fare indicated on the existing ticket. This difference may then be submitted by the traveller to the railway undertaking for reimbursement. This does not apply if the traveller travels with a Mecklenburg-Vorpommern ticket, another country ticket, the Schönes-Wochenende-Ticket or cross-through-Germany-Ticket or another package ticket (such as .B. the SchülerFerienTicket Mecklenburg-Vorpommern)!
In case of delays of more than 60 minutes and a scheduled arrival time between 0 and 5 o'clock, the traveller has the right to use a taxi for further travel, e.B. However, the refund for this will only be up to a maximum of 80 euros. This applies only if the railway undertaking does not provide any other means of transport and the passenger is unable to contact the railway undertaking for reasons for which it is responsible (contact on the spot with the ticket sales or information centre or the staff of the train used). If the railway undertaking makes a different means of transport available, it shall take precedence over reimbursement of costs for self-organised alternatives.
This also applies in the event of a train failure, provided that this is the last scheduled connection of the day and the destination station can no longer be reached by midnight without the use of another means of transport.
This also applies in cases where the railway undertaking has to provide accommodation and the onward journey by other means of transport is cheaper.
If an overnight stay is mandatory due to a train failure or a delay (onward travel not possible or unreasonable), hotel costs will be reimbursed in an appropriate amount. This applies only if the railway undertaking does not provide overnight accommodation and the passenger is unable to contact the railway undertaking for reasons for which the railway undertaking is responsible (contact on site with the ticket sales or information centre or the staff of the train used). If the railway undertaking provides accommodation, this takes precedence over reimbursement for self-organised alternatives.
For journeys with tickets of a transport association, different regulations may apply from the above regulations. The traveller is kindly requested to contact the association (in MV of the warnow transport association).
For journeys with tickets of the narrow gauge railways MBB Molli and Rügensche BäderBahn (RüBB), different regulations may apply from the above regulations. The traveller is kindly requested to contact the respective company.
As a general rule,
the traveller is not entitled to compensation if he has been informed of the delay before the ticket is purchased or if the delay is less than 60 minutes.