Buying goods, digital content or services (including financial services) from another Member State, online or in person

Information about Rights & Duties

Buying goods, digital content or services (including financial services) from another Member State, online or in person

Shopping

When buying goods and services anywhere in the EU you have the same consumer rights concerning:

  • Contract information
  • Pricing and payments
  • VAT - Value Added Tax
  • Shipping and delivery
  • Guarantees and returns

Further information

The Your Europe Portal provides comprehensive information for citizens and businesses.

Your rights when shopping - an interactive tool to help you understand your rights when shopping in the EU.

Responsible for the content
Your Europe Portal (European Commission)

Last update or date of publication
20.05.2022