You must complete your tax returns independently and completely.
The tax office is not permitted to assist you with completing your tax return or with applications. The responsible office may only assist you with general questions. You can contact the information and reception desks at the tax offices in person.
General questions, such as basic technical information, should primarily be directed by phone to the Hamburg Telephone Service. You can reach the Hamburg Telephone Service by calling 115.
For more detailed assistance, such as completing forms, you can contact tax advisors or tax assistance organizations. These are specially trained to assist you with your tax return.
If you use the online portal "My ELSTER", you can prepare and submit your tax return electronically.
With "My ELSTER" you have a modern and reliable tool at your disposal with which you can complete your tax return securely and easily.
Use the instructions and help texts available in the portal or on the forms.
More Information
Publisher
Hamburg
Last update or date of publication
Contact
The government service telephone number 115 – your point of contact for questions related to the federal, state and local.
Monday through Friday from 8:00 to 18:00 (and beyond these times in some regions).
Call 115 nowGovernment service telephone number calls are charged at local rates.
No
You may need documents to prepare your tax return.
In principle, you no longer have to submit receipts and separate statements.
Preconditions
You have questions about preparing your tax return.
fee
- Advance payment
- no
Basis for legal action
Section 89 of the Tax Code (AO)
https://www.gesetze-im-internet.de/ao_1977/__89.html
Legal Remedies
No legal remedy is provided for advice on general questions.
You can file an appeal against your tax assessment. You will find information on your tax assessment.
Related Links
Procedure
You use the instructions and help texts that are available to you in the online portal “My ELSTER” or on the forms.
If you have general questions about your tax return, please contact:
- By phone: to the Telephone Hamburg Service on 115
- In person: to the information and reception points of the tax offices
- In writing: via the ELSTER contact form
If you need specific support or help with your tax return, contact a tax advisor or a tax assistance association.
Deadlines
There are no deadlines for providing information related to the preparation of the tax return.
The statutory deadlines apply for the submission of tax returns.
Processing time
The processing time for answering your questions depends on your request and the individual case.