Since July 15, 2017, national ID cards have been issued by default with the online ID function (also known as the eID function) activated to individuals aged 16 and older; Since January 1, 2021, EU citizens and residents of the European Economic Area aged 16 and older have been able to obtain eID cards with an electronic identity verification function. To verify your identity online with companies and government agencies, you need an activated eID function and a PIN.

The one-time PIN (included in the PIN letter provided by the government office when the application is submitted) can be replaced with a personal PIN either when the document is issued at the government office or by the individual themselves using a smartphone or a citizen service kiosk. The online ID card is now ready for use.

If you have set your own PIN but have forgotten it, or if you have misplaced the PIN letter, you can contact any ID card or eID card issuing authority (e.g., citizen service office, city hall). If the online ID function has not yet been activated, you can contact the issuing or responsible ID card or eID card authority.

As an alternative to visiting the citizens’ office in person, the PIN Reset and Activation Service (PRSD) is once again available to you. The PIN reset letter can be ordered online and delivered to your home. This free service is available for a limited time and accompanies the launch of the government’s EUDI wallet, “d-you.”