Assistance Services

As part of the EU Regulation 2018/1724 on the Single Digital Gateway (SDG), the EU member states and the EU Commission must ensure that citizens and companies within the EU can easily access the following support and problem-solving services online support them in exercising their rights in the internal market:

  • Points of single contact

    The pan-European network of  Points of Single Contact can provide you with details of any legal requirements and help you to complete relevant procedures.

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  • Product contact points

    On the basis of Regulation (EU) 764/2008, which was/will be replaced by Regulation (EU) 2019/515 from 19.04.2020, product contact points have been established EU-wide for products for which harmonised rules are not yet in place.

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  • Product Contact Points for Construction

    On the basis of Regulation (EU) No 764/2008, which was/will be replaced by Regulation (EU) No 2019/515 from 19/04/2020, Product Contact Points have been established throughout the EU for various product areas, including construction products.

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  • National assistance center for professional qualifications

    The assistance centre provides information for citizens from the EU, the EEA and Switzerland on the recognition of professional qualifications in Germany.

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  • EU-PATIENTEN.DE

    The National Contact Point for Cross-Border Healthcare, EU-PATIENTEN.DE, is there to answer your questions about cross-border healthcare free of charge and in a competitively neutral way.

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  • European network of employment services (EURES)

    If you are looking for a job, apprenticeship or traineeship in Germany or another European country, or if you are a company looking to recruit European workers, the EURES Network's specialist advisers can support you by providing information and advice.

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  • Online dispute resolution (ODR)

    The point of contact for online dispute resolution. Your free point of contact for disputes with a company in another country of the EU.

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